At KAMBOZ, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your leather jacket, we offer a flexible return and exchange policy designed to make your shopping experience as smooth as possible.

Return Policy

We understand that buying a leather jacket online can be challenging, and sometimes things don’t work out. If you wish to return your jacket, you have up to 10 days from the date of delivery to initiate the return process. To qualify for a return, the jacket must meet the following conditions:

  • The item must be unused, unworn, and in original condition.
  • All tags must be attached, and the jacket should be in its original packaging.
  • The return request must include the order number and a reason for the return.

If the return meets these criteria, we will provide a refund to your original method of payment. Please note that shipping fees are non-refundable. If you get a offer of Free Shipping then at the time of refund, $30 will be deducted to cover up the shipping charges. We recommend using a trackable shipping method for returns to ensure safe delivery.

We always contact you after your order to confirm right size selection. We ask for your body measurements or jacket measurements to make it sure you will get right size of jacket. Wrong size order reason not accepted for return and you have to pay the restocking fee of $50. Custom orders are not entitled to refund in any cases.

Once we receive and inspect the returned jacket, we will process the refund within 7-10 business days. You will receive a confirmation email when the refund is issued.

How to Initiate a Return

  1. Contact our customer service team at Customer Support to request a return authorization.
  2. Package the item securely with all tags and in its original packaging.
  3. Ship the item to the return address provided by our support team using a trackable method.

Exchange Policy

If you need to exchange your leather jacket for a different size, style, or color, we are happy to assist. Exchanges are also accepted within 14 days of delivery, provided the item is in the same unworn, unused condition as specified above.

How to Initiate an Exchange

  1. Contact us to request an exchange authorization.
  2. Let us know which size, style, or color you would like to exchange your jacket for.
  3. Once the original item is returned, we will ship the exchange item at no additional cost for the first exchange. Shipping fees may apply for subsequent exchanges.

Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

  • Custom-made or personalized leather jackets.
  • Items marked as “Final Sale.”

Damaged or Defective Items

If your jacket arrives damaged or defective, please contact us immediately. We will replace the item or issue a refund at no additional cost. Ensure you contact us within 48 hours of delivery and provide photos of the damage for assessment.

International Returns and Exchanges

For international customers, the return shipping fees will be the responsibility of the customer unless the item was received damaged or defective. Additional customs fees or taxes are non-refundable.

At KAMBOZ, our goal is to ensure your satisfaction, and we are here to help with any concerns or questions you may have during the return or exchange process.